Soft Sponge Cleansing Cloth

We recommend you do not use the products if you have a known allergy to an ingredient. If you have sensitive skin, please perform a "patch test" to ensure that your skin is compatible with a product before using.

All ingredient information is available on each product page for your convenience. It is the responsibly of you (the consumer) to read the ingredients of each product before purchasing and determining if the product is right for you.

Allergies to our products are not common. If you have been using a skincare line that contains synthetic ingredients before switching to our natural products, you may experience a ‘transition period’ in which the skin releases impurities that have built up from the use of these ingredients over time. These reactions are also uncommon, but if the reaction is severe, of course, please stop using the product.

Email us at info@complexsion.com, so we can make sure you're using the products correctly. We want to give you every opportunity to achieve the skincare results you're looking for!

Here at Complexsion, we have you in mind as we strive to craft, package and deliver the highest quality, holistic skincare products possible. We know when you decide to purchase from us, it's because you want to give your skin the best. Each product is measured, mixed and poured in small batches by one of our awesome production team members. Although we really want you to love our skincare line, we understand everyone has unique skin needs.

If for any reason you aren't satisfied with your purchase, you can return any item within 30 days for a full refund (not including shipping).  If you have any questions about if these products are right for you, please see our section about how they work or feel free to send us an email, we are happy to help. We stand behind the efficacy of our products, so please reach out if you have questions before purchasing.

Processing Orders: All orders process and ship within 3 business days from order placement! If your order has not shipped for 3 business days, please contact us at info@complexsion.com and we will do our best to ship it as soon as possible.

Shipping: We ship all our items using USPS. We give three different shipping options: First Class Package, Priority Mail, and Priority Express. If you are need of one our products asap, then we suggest you choose our Priority Mail or Priority Express options, but if not, enjoy our free shipping through First Class Package.

Out of stock items: If a product you purchased is out of stock temporarily, we will hold any additional item(s) purchased until all products are in stock and ready to ship. If this happens, we'll notify you by email.

Holiday Shipping:

We do not ship on the following major holidays:

New Year's Day

President's Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Weekend (Thursday-Monday)

Christmas Eve

Christmas Day

New Year's Eve

Postal Service: After a package has left our facility, we are no longer responsible for the package. We encourage you to purchase the optional shipping insurance if you are concerned at all about your package going missing. Please contact your local USPS office for more information: 1 (800) 275-8777.

Tracking says it's been delivered: It's common for carriers to scan a package as delivered before they actually deliver it. Give it 2 days or so to show up in your mailbox before contacting USPS. If 2-3 days has passed and you still haven't received your package, here's a tip that we've found works best: print out the tracking information, write a note to your local carrier and stick it in your mailbox. Let your carrier know you haven't received the package. This usually works better than calling customer service. If this doesn't work or you still haven't received your package, please contact your local USPS office for more information: 1 (800) 275-8777.